Supervisory/Managerial Skills Basics of Supervision This course was developed especially for new supervisors. Techniques taught help smooth that often rocky adjustment period by equipping the "freshly promoted" with the skills they need to demonstrate authority, delegate effectively, show leadership ability, and use problem-solving techniques. Back to top Coaching and Counseling Fine-tune your skills as a motivating manager, supervisor or advisor with this proven course. Learn the differences between counseling and coaching and when to apply each technique for the best results. This course helps you identify your weaker coaching and counseling skills and build upon your stronger ones. Back to top Coaching for Development Coaching allows employees to move to higher levels of job responsibility. This course explains the crucial roles of mentor, appraiser, teacher, role model, and advocate and how to perform each of the roles successfully. Back to top Delegation The biggest weakness of most managers? The ability to delegate effectively. Get the basics of this under-learned skill in this hands-on course. Exercises and worksheets help the participant evaluate their current skills, easily identify the problems, and quickly find solutions. Back to top Developing Positive Assertiveness Are you submissive, aggressive or assertive? Find out where you fit and why assertiveness is the best way to achieve your goals. Learn the words to use, the secrets of body language, and how to interpret other's behaviors to make positive assertiveness a productive force. Back to top Effective Meeting Skills Cut the fat from every meeting you lead or attend. Use this concise planning course to help you eliminate time-wasting components and benefit from lean, productive sessions. Entertaining format includes exercises and checklists as well as examples and case studies to help you plan, conduct, and improve any meeting on or off site. Back to top Effective Performance Appraisals Most managers flounder through performance reviews simply because they don't have the skills to conduct productive, positive appraisals. This hands-on course teaches professional reviewing techniques that will foster high morale and motivation under any circumstances. Learn how to plan constructive appraisals and how to follow up for results. Back to top Effective Presentation Skills Enhance your presentation skills and shine in any meeting. Includes everything you need to know to deliver a solid sales pitch or presentation with clarity, persuasiveness, and confidence. You'll learn to organize your thoughts and data for maximum impact, develop eye-catching visual aids, and use effective body language. Back to top Empowerment Successful organizations know how to tap into employee energy and creativity by empowering their people to be proactive when dealing with customers or solving problems. This course provides a step-by-step plan to build an empowered workforce in any organization. Back to top Ethics in business This course explains why personal and professional ethics are essential to success, and helps participants develop and apply personal and business ethics. Back to top Goals and Goal Setting When you set goals for yourself that are realistic and reachable, you'll attain them. This course teaches the fundamental process for effective goal setting, both organizationally and personally. Exercises and activities help you put dreams and aspirations into concrete actions, leading you through all aspects of setting, managing and achieving goals. Back to top Handling the Difficult Employee Sooner or later every Manager and Supervisor must deal with a difficult employee. This course helps managers understand why performance problems occur, and how to resolve them. It includes a six-step intervention model, and a thorough discussion of discipline and termination procedures. Back to top Increasing Employee Productivity Learn how your organization can use value-management principles to reduce costs while improving morale, and product or service quality. Back to top Influencing Others Exercises and examples provide proven techniques and strategies that help participants understand their audiences and influence them accordingly. Back to top Learning to Lead Not all good managers are good leaders. This course helps participants learn to become leaders by explaining the differences between managers and leaders. Learn what personality traits, behavioral changes, and goal-setting techniques it takes to become a leader. Back to top Managing Disagreement Learn how to manage disagreement before it escalates into anger wit this tested manager's program on conflict resolution. Assess your current style, then take the right steps to diagnose conflict within your organization, prepare strategies to resolve it, then implement and evaluate productive solutions. Back to top Managing for Commitment Learn how to build commitment and loyalty with today's more independent workforce. Includes case studies and exercises. Back to top Managing Negative People Negative people are more likely to be dissatisfied with their lives and jobs, leading to increased absenteeism and lower productivity. This course has activities and exercises to help the participant cope with negativity in others and make their own work more satisfying and productive. Back to top Managing performance This course aids experienced supervisors and managers in identifying and mastering skills necessary for becoming professional manages and supervisors. Back to top Mentoring Even mentors need guidance. This course on mentoring gives you the skills of a competent, inspiring teacher. Explains the many styles of mentoring, how to understand mentee needs and what types of behavior to practice and avoid. Back to top Motivating What is it that makes some employees give their "all" while others only "get by?" The answer is a motivating manager. This course will act as a practical guide to managing for high productivity. Checklists and activities teach how to step up performance with solid leadership and positive reinforcement. Back to top Project management Manage any project, from initial planning to finalization, with this step-by-step course for project management excellence. Leads you through timelines, schedules and follow-up exercises so you can conceive, plan, implement and evaluate with confidence. Back to top Risk taking Assess your risk-taking behavior with this course. Learn the decision-making process for modifying and/or improving your risk-taking effectiveness. Back to top Sexual harassment Learn how to handle complaints and how to prevent sexual harassment in your workplace by understanding the legal, professional, and personal aspects of sexual harassment. Back to top Strategic Planning In successful companies, strategic planning leads management in achieving a vision that is ultimately linked to the customer. This course will help individuals, teams, departments, and businesses of all sizes and types implement strategic planning successfully. It begins with defining the end goal and focusing all activity toward that outcome. Back to top Vision, Values and Mission The leader of today has a vision for tomorrow, a vision that is clear, achievable, motivating, and exciting. Managing by vision allows an organization to create its future. This course shows managers how to develop organizational vision, value, and mission to build team spirit and productivity. Back to top