Customer Service

Beyond Customer Service This course can help you and your organization go beyond customer service to retain and satisfy established clientele. Within this course are 50 useful tips to increase customer satisfaction, generate meaningful feedback, and develop loyalty. Back to top Calming Upset Customers Learn how to deal effectively with angry customers, clients, or colleagues. This carefully designed approach gives you the ability to work through conflicts and maintain calm in the work environment. You'll learn how to distinguish between a disturbed and upset customer, and how to work with each toward a positive outcome. Back to top Customer Satisfaction Want to build trust and encourage repeat business? This course will show you how to quickly improve customer service skills inside your organization. Gives employees the people-skills they need to handle irate callers and clients, diffuse anger, avoid complaints, prevent burnout, and enhance communications. Back to top Measuring Satisfaction For organizations serious about improving customer service, this course succinctly gives you proven techniques and methods for evaluating and improving customer satisfaction. Back to top Telephone Courtesy and Customer Service Don't let poor phone skills hurt your business reputation. This positive, motivating course teaches the importance of effective telephone techniques and how to correctly identify customer wants and needs. Back to top