Quality

Basics of Continuous Quality Improvement This course teaches the basic techniques of Continuous Quality Improvement. Exercises have been developed for easy and quick installation into the workplace. Back to top Benchmarking Benchmarking is a tool to help organizations continually improve processes by learning how others do it. This course defines benchmarking, its benefits, and objections to benchmarking. Also included is what it takes to benchmark, types of benchmarking, how to begin, and which pitfalls to avoid. Back to top Quality Gurus Juran, Crosby, Ishakawa, and others will be explored and explained. Back to top Overview/Introduction to Quality This course explores the development of quality as a major business initiative in today's marketplace. The basic concepts of quality will be explained and demonstrated. Tools and techniques for improvement will be practiced and planned for organizational implementation. Back to top Basics of SPC in the Office Statistical Process Control techniques will be taught and implementation strategies developed for the office application. Back to top Basics of SPC in Production Statistical Process Control techniques will be taught and implementation strategies developed for the production application. Back to top Process Mapping Few organizations actually know how their processes function from start to finish. This course teaches the technique of Process Mapping. Action assignments are given that result in creating actual maps of the company's real processes. Innovation skills are then taught and applied to the process maps allowing for improvement of real work processes. Back to top Problem solving This course draws on the book "The 3-D Nature of Real World Problems," by Greg Brower and Dan Koger. With the book as guide, participants learn how to quickly break problems down to their root causes and then develop solid solutions that bring permanent corrective action. Back to top Corrective/Preventive Action Systems This course teaches the implementation of a proven corrective and preventive action system. Explanations are given and case studies used to show the workforce how to use this system and to fulfill their role within it. Back to top ISO 9000/9001 ISO 9000 has become a primary initiative of most companies. The certification process involves the employees and their knowledge of various aspects of the standard. This overview course explains the standard, discusses the audit process, and communicates what the employee needs to know to assist the company. Back to top